Tier System Terms & Conditions

COCA Loyalty Program Terms and Conditions
 

Effective Date: September 1, 2025

Last Updated: December 16, 2025

By participating in the COCA Loyalty Program (“Program”), you agree to the following Terms and Conditions:

1. Eligibility

• The Program is open to all users who have successfully registered and verified their COCA Account.

• Each participant must be at least 18 years of age.

• The COCA card is currently available to residents of the following countries (regardless of nationality):  

UK & Europe: Andorra, Austria, Belgium, Bulgaria, Croatia Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar,  Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania. Slovakia, Slovenia, Spain, Sweden, Switzerland, Montenegro, Monaco, United Kingdom

Asia Pacific: Australia, Hong Kong, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, Vietnam. 

South America: Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru.

2. Loyalty Tiers and Requirements

2.1 Default Tier Assignment

• All new users automatically start with the Starter tier upon account creation

• No COCA staking is required for Starter tier benefits

• Users can begin earning 1% cashback on payments with COCA Card, and 6% APY on their card balance immediately.

2.2 Tier Upgrades

• To upgrade the tier, users need to stake the required amount of COCA tokens as specified in the tier requirements table above.

• Users upgrade their tier by selecting the upgrade option within the COCA app. Upon confirmation, the system automatically stakes the necessary amount of COCA tokens from the user's COCA wallet to meet the new tier requirement. 

• If upgrading from an existing staked tier, only the additional COCA amount required for the higher tier will be staked.

• Tier upgrades and higher tier benefits typically take effect within a few minutes upon successful staking.

• Users can upgrade to any higher available tier by meeting the corresponding staking requirement

• Tier upgrades are not available during the 30 days cooldown period which happens after tier cancellation described in Section 2.3 below.

2.3 Tier Cancellation Process

• Users may cancel their tier at any time 

• Upon cancellation, users will revert to the default Starter tier.  

• 30 days cooldown period applied: 

  • After cancelling a tier, users must wait 30 days before they can upgrade to the same or higher tier again.

  • Once the 30-day cooldown period ends, users must claim their COCA tokens by tapping the Claim button in the tier management section to instantly return them to their COCA wallet.

  • During the cooldown period, users retain their current tier benefits.

  • This mechanism is designed to ensure fair use and prevent short-term tier manipulation.

2.4 Monthly Allowance Definition

• Allowance refers to the maximum amount of card payments eligible for enhanced cashback rates each calendar month.

• Only card payments that are eligible for cashback and not excluded by Section 9 'Ineligible Transactions for Cashback' below count toward the monthly allowance.

• Once the monthly allowance is reached, card transactions will earn the standard 1% cashback rate.

• If you upgrade to a higher tier within the same month after reaching your current allowance, you gain access to the remaining allowance available in your new tier (calculated as: new tier allowance minus already used allowance).

• Allowances reset on the 1st of each month.

• Unused allowance does not carry over to the following month.

2.5 Staking Requirements

• Staked COCA tokens are locked for the duration of your tier membership.

• Staking COCA tokens does not earn APY on COCA staked - staking is solely required to access tier-specific benefits.

• COCA tokens can only be unstaked after cancelling your tier and completing the mandatory 30-day cooldown period. Once the cooldown period ends, users must claim their COCA tokens by tapping the Claim button in the tier management section to instantly return them to their COCA wallet.

• Partial unstaking of COCA tokens is not permitted. To access your staked tokens, you must cancel your entire tier, which returns all staked COCA and downgrades you to Starter tier.

3. Cashback Rewards

3.1 General Cashback Eligibility

Purchases qualifying for cashback:

• Only purchases made using a COCA virtual or physical card are eligible.

• Transactions must occur with merchants that accept Visa or Mastercard.

• Cashback applies only to eligible transactions and excludes those listed in Section 9 (“Ineligible Transactions for Cashback”).

• Cashback is awarded based on the user’s loyalty tier, their remaining monthly allowance as defined in Section 2, and monthly spending activity.

3.2 Cashback Calculation and Payout

• Cashback is calculated based on the net value of the completed transaction (excluding fees, reversals, refunds and chargebacks).

• Cashback is credited in stablecoins (e.g., USDT, USDC, EURC) to the user's COCA Card. COCA may, at its discretion, credit cashback to the user's crypto wallet or another eligible destination within COCA.

• Cashback rewards are distributed by 23:59 CET on the 10th of each month (or the next business day if the 10th falls on a weekend), covering transactions from the prior calendar month.

• If the user's COCA Card is blocked at the payout date, cashback will not be credited and will instead be carried forward to the next payout date, provided the card is active at that time.

• COCA reserves the right to delay reward payouts due to technical issues, audits, user or transaction verification processes.

3.3 Subscription Cashback (50% Rebate Program)

COCA offers a 50% cashback rebate on eligible monthly subscription payments.

This program is designed to reward genuine users while preventing misuse and ensuring long-term sustainability of the loyalty program.

3.3.1 Eligible Subscription Services

• The 50% subscription rebate applies exclusively to the following subscription services:

  • Netflix

  • Spotify

  • Amazon Prime

  • ChatGPT

• 50% subscription cashback offer availability may vary by jurisdiction and may not be available in certain countries. Users can contact COCA Support for jurisdiction-specific eligibility.

• No other subscription services are eligible for the 50% rebate unless expressly added by COCA and communicated through official channels.

3.3.2 Subscription Price Limitation (USD $70 Cap)

• To qualify for the 50% subscription rebate:

  • The subscription charge must be USD $70.00 or less (or local equivalent).

  • Charges above $70.00 are not eligible for the 50% subscription rebate.

  • Transactions above $70.00 may still earn cashback based on the user’s tier and remaining allowance, unless excluded under Section 9.

• The $70 limit applies per subscription service per calendar month.

3.3.3 Purpose of Subscription Limitations

These subscription rules and caps are implemented to:

• ensure fairness for all members of the COCA community

• maintain sustainable and predictable reward distribution

• protect loyal COCA users from fraudulent or abusive behaviour.

COCA is committed to protecting genuine users and preventing exploitation of the Loyalty Program.

3.4 Cashback After Monthly Allowance is Reached

• Each tier includes a predefined monthly allowance for enhanced cashback (Section 2).

• Once a user reaches their monthly allowance, all subsequent transactions, including subscription payments, earn the standard 1% cashback rate, unless otherwise noted.

• Upgrading to a higher tier restores access to that tier’s remaining allowance (new tier allowance minus allowance already used during the month).

4. Passive Income (APY Rewards) on Card Balance

Users earn passive income on their card balances based on their loyalty tier as defined in Section 2:

• 6% APY is earned on card balances up to the cap defined in each tier.

• 2% APY is earned on any amount exceeding the cap.

• Rewards are calculated on your minimum monthly card balance (minimum $1 required) and paid  the 10th of the following month in stablecoins.

• Card balances remain fully liquid and accessible for payments at all times. No staking or balance lock-up is required to earn APY rewards.

5. Hotel Booking Discounts 

• Users can access exclusive hotel deals through the COCA Travel feature, with discounts of up to 50% on standard rates.

• Offers are subject to availability, and blackout dates may apply.

6. Early Adopter Offer

Valid through September 30, 2025

The following limited-time benefits are available to early adopters:

• Free Standard Tier till February 28, 2026: Users holding at least 1 COCA token in their wallet on September 1, 2025, will automatically be granted Standard Tier access till February 28, 2026.

• 50% Discount on Premium and Elite Tiers: Users who complete at least one COCA card transaction in August 2025 will be eligible to access Premium or Elite Tiers at 50% of the usual COCA staking requirement till February 28, 2026. This discount can only be activated during September 2025.

• After February 28, 2026, the full COCA staking requirement applies to maintain your Premium or Elite tier. Users who do not meet the full requirement will be automatically moved to the tier corresponding to their staked COCA amount.

7. Black Friday Month (November) Promotion

Valid from November 1, 2025, through November 30, 2025

The following limited-time benefits are available during Black Friday Month (November):

• 30% Discount on All Tiers: Users who upgrade to Standard, Premium, or Elite tier during the promotional period (November 1-30, 2025) will receive a 30% discount on the COCA staking requirement for their selected tier.

• Users can enjoy their discounted tier benefits until April 30, 2026.

• Tier upgrades during the promotional period are subject to the standard eligibility requirements outlined in Section 2.2.

• After April 30, 2026, the full COCA staking requirement applies to maintain the tier acquired with the 30% discount. Users who do not meet the full staking requirement will be automatically moved to the tier corresponding to their staked COCA amount.

• The 30% discount applies only to tier upgrades completed during the promotional period (November 1-30, 2025). Tier upgrades before or after this period are subject to standard staking requirements.

8. Stablecoin Support

Only the following stablecoins and associated blockchains are supported for card transactions and passive income accrual:

Users are responsible for ensuring that transactions are made using supported tokens on compatible networks.

9. Ineligible Transactions for Cashback

9.1. General Rules

Cashback rewards will not be issued for the following transaction types:

• Cash-related transactions: ATM withdrawals, cash advances, quasi-cash reloads, money orders, traveler’s cheques or other quasi-cash transactions, including through PayPal or similar services.

• Cryptocurrency purchases: Direct purchases of crypto assets using the COCA card.

• Gambling and betting transactions: Includes casino payments, online gambling, lottery tickets, and other wagering-related expenses.

• Government or judicial payments: Taxes, fines, alimony, child support, or court-related fees.

• Refunded or canceled transactions: Transactions that are reversed, disputed, or refunded.

• Professional services and timeshares: Includes legal consulting, business services, and time-share purchases.

• Transaction manipulation: Transactions deemed to simulate or manipulate legitimate purchases.

• Excluded Merchant Category Codes (MCCs): Transactions with the following Merchant Category Codes (MCCs) are ineligible. This includes, but is not limited to:
  
  

• 4304      Service code of visa

• 4829      Money Orders Wire Transfer

• 5292      Service code of visa

• 5295      Service code of visa

• 5415       Service code of visa

• 6010       Financial Institutions Manual Cash Disbursements

• 6011       Financial Institutions Manual Cash Disbursements

• 6012       Financial Institutions, Merchandise and Services

• 6022       Financial Institution (RCL Internal)

• 6023       State Banks (RCL Internal)

• 6025       National Banks (RCL Internal)

• 6026       National Banks Non-Federal (RCL Internal)

• 6028       Unincorporated Private Banks (RCL Internal)

• 6050       Financial institutions - quasi-cache

• 6051       Non-Financial Institutions Foreign Currency, Money Orders (not wire transfer) and Travellers Cheques

• 6211        Security Brokers/Dealers

• 6529        Remote Stored Value Load - Member Financial Institution

• 6530        Remote Stored Value Load

• 6531        Payment Service Provider – Money Transfer

• 6532        Money Transfer - Financial Institution

• 6534        Money Transfer - Financial Institution

• 6535        Claims on Values - Financial Institutions

• 6536        MasterCard MoneySend

• 6537        MasterCard MoneySend

• 6538        MasterCard MoneySend Funding

• 6539        Transaction on financing (excluding MoneySend)

• 6540        Transactions on financing POI (except MoneySend)

• 6611        Overpayment (down payments)

• 6760        Bonds of Savings Loan

• 7012        Time-share

• 7399        Business Services - Not Elsewhere Classified

• 8664        Service code of visa

• 8999        Professional Services–Not Elsewhere Classified

• 9034        I-Purchasing Pilot

• 9211        Judicial payments, including alimony and child support

• 9222        Fines

• 9223        Payments on bonds and bonds

• 9311        Tax payments

• 9399       Government services - nowhere else classified

• 9401        I-Purchasing Pilot

• 9402       Postal services (government only)

• 9405       Government procurement - only government

• 9411        Payments on the state loan

• 9700       Automated Referral Service (VISA only)

• 9701       Credentials validation service Visa (VISA only)

• 9702       Emergency services (GCAS) (VISA only)

• 9950       Service code of visa

• 9999       Service code of visa

COCA may update this list without notice. Users are advised to consult Customer Support for the most current exclusions.

9.2. Transactions via PayPal, Alipay, and Similar Services

The following transactions are strictly ineligible for cashback, including tier-based cashback and subscription rebates:

• Any transactions processed through PayPal, Alipay, WeChat Pay, Wise, Revolut, Skrill, Neteller, Cash App, Venmo, or any comparable payment intermediary, digital wallet, or money transfer service.

• Payments that involve wallet top-ups, fund transfers, peer-to-peer transactions, self-payments, or any mechanism that simulates a commercial purchase while effectively transferring funds to the user or another individual.

• Transactions routed through these services where COCA cannot reliably identify the underlying merchant of goods or services.

Payments made via Curve are eligible for cashback, provided that:

• the underlying transaction would qualify for cashback under these Terms;

• the original merchant category is preserved and identifiable; and

• the transaction is not otherwise excluded under Section 9 or related provisions.

This rule is implemented to ensure that cashback is issued only for legitimate merchant purchases, and to protect the COCA Loyalty Program from abuse, rewards manipulation, and disguised fund transfers.

10. Fraud and Abuse

• COCA reserves the right to withhold, reverse, or cancel rewards in cases of suspected fraudulent activity, misuse, or violation of these Terms & Conditions.

• This includes, but is not limited to, the use of fake identities, bots, or manipulations.
• COCA may suspend or terminate participation in the Program without notice if abuse is detected.

11. Modifications and Termination

COCA may modify, suspend, or terminate the Loyalty Program at any time and for any reason.

• Any changes will be communicated via the COCA app, website, or official support channels.

• Continued participation following a change constitutes acceptance of the revised terms.

12. General Terms

• The Program is non-transferable and has no monetary value outside the COCA platform.

• COCA’s decisions regarding eligibility, reward issuance, and interpretation of terms are final and binding.

• Users are solely responsible for reporting and paying any applicable taxes or legal obligations resulting from participation in the Program.

APPENDIX

COCA Card Limits

COCA imposes certain limits on its services to ensure compliance with regulatory requirements and enhance security. Here is a summary of the current COCA Card limits:

• Max purchase amount per transaction: 30 000 EUR
• Max purchase amount per day: 30 000 EUR
• Max purchase amount per month: 30 000 EUR
• Max purchase amount per 3 months: 75 000 EUR
• Max purchase amount per 6 months: 100 000 EUR
• Max purchase count per day: 15
• Max cash withdrawal amount per day: 500 EUR
• Max cash withdrawal amount per month: 5 000 EUR
• Max cash withdrawal count per day: 5

New Year - Boosted Cashback Promotion

Overview of the Promotion

The New Year – Boosted Cashback Promotion (“Promotion”) gives +2% boosted cashback on spending within the following featured categories:

• Travel (flights, trains, metro, ride-hailing & taxis),

• Marketplaces, and

• Food Delivery.

Boosted cashback applies on top of a user’s tier rate and only within the user’s monthly allowance. All other cashback rules in these Terms and Conditions continue to apply.

1. Promotion Period

• The New Year – Boosted Cashback Promotion (“Promotion”) is valid until 23:59 CET on December 31, 2025, inclusive.

• Only transactions authorised and settled within this period are eligible for boosted cashback.

2. Eligible Tiers and Accounts

• The Promotion is available only to users who hold one of the following loyalty tiers at the time of the transaction and at the time of cashback calculation: Standard, Premium, Elite.

• Users on Starter Tier are not eligible for boosted cashback and will receive only their regular Starter tier cashback rate.

• If a user downgrades to Starter during the Promotion Period, transactions made after the downgrade are not eligible for boosted cashback.

3. Boosted Cashback Mechanism

• Eligible transactions receive an additional +2% cashback on top of the user's standard tier rate, only within the user’s monthly allowance as defined in Section 2.

• The Promotion does not increase the user’s monthly allowance.

• Once a user exhausts their monthly allowance, all further transactions, including those within promotional categories, receive the standard 1% cashback rate.

• All standard cashback rules, including under Section 3, continue to apply.

4. Eligible Spending Categories and Conditions

Under this Promotion, the +2% boosted cashback is available only for transactions that meet all of the following conditions:

• The user is on Standard, Premium, or Elite tier.

• The user has the remaining monthly allowance.

• The transaction falls into one of the three promotional categories (Travel, Marketplaces, Food Delivery), according to both:

• the Merchant Category Code (MCC) assigned to the transaction; and

• where applicable, the merchant name (descriptor).

Note: Payments routed through PayPal, Alipay or similar intermediaries are not eligible even if the underlying service is eligible (see Section 9).

4.1. Travel (Flights, Trains, Metro, Ride-Hailing & Taxis)

• Flights (Direct Purchases Only)

  • Eligible MCCs:

    • MCC 3000–3308 (Airlines and air carriers)

    • MCC 4511 (Airlines, air carriers – not elsewhere classified)

  • Conditions:

    • The transaction must be a direct purchase from the airline.

    • Aggregators, OTAs, travel agencies, platforms and intermediaries (e.g., merchants coded under MCC 4722) are not eligible.

• Trains and Metro (Public Transport Operators)

  • Eligible MCCs:

    • MCC 4111 – Local/suburban commuter passenger transport (metro, bus, tram)

    • MCC 4112 – Passenger railways

  • Conditions:

    • Aggregators, OTAs, travel agencies, platforms and intermediaries are not eligible.

• Ride-Hailing & Taxis

  • Eligible MCCs:

    • MCC 4121 – Taxicabs, limousines, ride-hailing (e.g., Uber, Bolt, Grab etc.)

4.2 Marketplaces

The “Marketplaces” category under this Promotion includes:

• MCC 5262 – Marketplaces (Digital Platforms)

  • All transactions under MCC 5262 are eligible for boosted cashback.

  • No merchant-name match is required.
    
    

• Marketplaces Using MCC 5311, 5399, 5999 (Restricted List)

  • Some online marketplaces use general merchandise MCCs.

  • Under this Promotion, transactions under MCC 5311, 5399, or 5999 are eligible only if:

    • The MCC is one of the above; AND

    • The merchant name exactly matches one of the marketplaces on COCA’s restricted list: Amazon, AliExpress, Taobao, Temu

  • Only merchants on COCA’s internal list qualifying under these MCCs are eligible.

4.3 Food Delivery

• A Food Delivery transaction qualifies only when both the MCC and the merchant name match COCA’s eligibility list.

• Eligible MCCs:

  • MCC 5812 – Restaurants

  • MCC 5814 – Fast Food Restaurants

• Eligible Food Delivery platforms (merchant-name match required):

  • Careem (Food)

  • Deliveroo

  • Doordash

  • Grab (Food)

  • Just Eat

  • Meituan Food / Meituan Waimai

  • Rappi

  • Uber Eats

  • Wolt

5. Exclusions and Interaction with Other Rules

• All other terms and conditions apply in full to this Promotion.

• COCA is not responsible for MCC or merchant-name inaccuracies provided by networks, processors, or merchants. Eligibility is determined solely based on the MCC and merchant descriptor provided with the transaction.

• For all spending categories outside Travel, Marketplaces, and Food Delivery, users continue to receive regular cashback rates according to their tier and remaining allowance.

• COCA may add, modify or remove MCCs, merchant names, descriptor formats, or eligible categories at any time without notice, for operational, fraud-prevention, or technical reasons.

• Transactions where MCC or merchant name is missing, masked, altered or incorrectly provided by third parties may be assessed as ineligible.

6. Disputes Regarding Boosted Cashback

• Users who believe they should have received boosted cashback for a transaction may submit a dispute through COCA Support.

• Before submitting a dispute, users must ensure that:

  • The transaction was completed during the Promotion Period;

  • They were on Standard, Premium, or Elite tier at the time of the transaction and payout;

  • They had remaining monthly allowance;

  • The transaction’s MCC is one of the eligible MCCs;

  • The merchant name, where required, is an eligible marketplace or food-delivery service.

• COCA may request supporting documentation (e.g., receipts, screenshots).

• COCA will make a good-faith assessment and may adjust cashback if the transaction clearly meets all eligibility criteria and was misclassified.