Refunds to COCA card

At COCA Wallet, we strive to make your experience as smooth and hassle-free as possible, including handling refunds. Here’s what you need to know about getting refunds on your COCA Card.

When a refund is initiated for a transaction made with your COCA Card, the funds should be automatically credited back to your account. This process usually follows these steps:

1. Initiation of Refund:
The merchant or service provider initiates the refund process for a transaction made with your COCA Card.

2. Processing Time:
Depending on the merchant and their payment processor, it might take a few business days for the refund to be processed and appear in your account.

3. Automatic Credit:
Once the refund is processed, the funds will be automatically credited to your COCA Wallet. You should see the refunded amount reflected in your account balance without needing to take any additional steps.

What to Do If Issues Occur?

While the refund process is generally straightforward, there can be occasional issues or delays. If you experience any problems with your refund, here’s what you should do:

1. Verify the Refund Status:
Check the status of your refund with the merchant. Ensure that they have processed the refund and provided you with any relevant reference numbers or transaction details.

2. Contact COCA Support:
If the refund has been processed by the merchant but you have not received the funds in your COCA Wallet, contact our Customer Support team for assistance. Provide them with all relevant details, including transaction references and any communication from the merchant.

For more details on how to use your card or how to block it if it has been lost, please check our guides page.