Not receiving one-time password (OTP) emails

Check your email address for typos (e.g., extra spaces, wrong domain (gmial.com instead of gmail.com, missing letters)

1. 1. Try on a different browser and device. Disable all VPNs and browser extensions

2. 2. Add no-reply@mail.privy.io to your Allow List, Safe Sender List, and Contact List

3. 3. Search "from:no-reply@mail.privy.io" in:

   • - Spam/Junk inboxes

   • - Promotions / Updates tabs (Gmail)

   • - Bulk Mail / Clutter folders (Outlook)

4. 4. Corporate emails: Contact your IT department to allow list no-reply@mail.privy.io and check quarantine

5. 5. Group / shared emails: Ensure your inbox is set-up to allow emails from external email addresses

Still not receiving emails after doing the above? Reach out to our provider at support@privy.io with the following:

• - Date, time, and time zone you requested the code

• - Browser and device

• - Email inbox provider (Google, Outlook, Yahoo, etc.)

• - Is this a group/shared email? (e.g., Google Workspace)